Return & Refund Policy

Last Updated: August 27, 2026

Thank you for shopping with Brimora. We want you to feel confident when purchasing hats and headwear from our store. This Return & Refund Policy explains how returns, refunds, exchanges, cancellations, and damaged-item claims are handled.

Nothing in this policy is intended to limit any rights that cannot be excluded under applicable consumer protection laws.

1. Return Eligibility

You may request a return within 30 days of the delivery date, provided that the item meets all of the following conditions:

The item is unworn, unused, unwashed, and undamaged.
The item is returned in its original condition, with all original tags, packaging, and included accessories.
The item is free from odors, stains, makeup marks, pet hair, sweat, alterations, or other signs of use.
A valid order number or proof of purchase is provided.
The return is authorized by Brimora before it is sent.

To protect hygiene and ensure that returned products can be resold, we cannot accept hats or headwear that have been worn, washed, altered, damaged, or returned without their original tags or packaging.

2. Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged, defective, or incorrect:

Personalized, customized, or made-to-order items
Final-sale or clearance items clearly marked as non-returnable at the time of purchase
Gift cards
Items returned in a used, worn, washed, altered, damaged, or incomplete condition
Items returned without prior authorization

3. How to Request a Return

To request a return, please email us at dertzafuthal@gmail.com and include:

Your order number
The name and email address used for the order
The reason for the return
Clear photos of the item if it is damaged, defective, or incorrect

If your return is approved, we will provide return instructions. Please do not send an item back before receiving authorization from Brimora. Returns sent without authorization may be refused or may experience processing delays.

Once authorized, the item must be shipped within 14 days using a trackable shipping service. Please retain your shipping receipt and tracking information until your return has been processed.

4. Return Shipping Costs

Customers are responsible for return shipping costs when returning an item due to a change of mind, sizing preference, color preference, or other non-defect reason.

Brimora will review return-shipping costs when an item is confirmed to be:

Damaged or defective upon arrival
Incorrectly sent
Materially different from the item ordered due to our error

In those cases, we may provide a prepaid return label, arrange an alternative solution, or reimburse reasonable return shipping costs after review.

5. Refunds

After we receive and inspect the returned item, we will notify you by email whether the return has been approved or declined.

If approved, the refund will be issued to the original payment method within 7 business days. Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

Original shipping charges are non-refundable unless the return is due to our confirmed error, such as an incorrect, damaged, or defective item.

If a returned item does not meet the eligibility requirements in this policy, we may decline the refund and return the item to you at your expense where applicable.

6. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, incomplete, or incorrect, please contact us within 7 days of delivery at dertzafuthal@gmail.com.

Please include your order number and clear photos showing the issue, including the packaging when relevant. Do not discard the item or packaging until we have reviewed your request.

After verification, Brimora may offer one of the following, as appropriate:

A replacement item
A replacement part, where available
A partial refund
A full refund
Another reasonable resolution

7. Exchanges

Brimora does not offer direct exchanges for change-of-mind returns, including sizing or color preferences. If you would like a different item, please return the eligible item in accordance with this policy and place a new order after your return is approved.

For damaged, defective, or incorrectly sent items, we may offer a replacement when stock is available. If a replacement is unavailable, we may issue a refund or provide another appropriate resolution.

8. Order Cancellations and Changes

You may request a cancellation or shipping-address change as soon as possible after placing an order by contacting dertzafuthal@gmail.com.

We will make reasonable efforts to accommodate the request. However, once an order has entered processing, been fulfilled, or been shipped, it may no longer be possible to cancel or change it. If cancellation is no longer possible, you may request a return after delivery if the item is eligible under this policy.

9. Delivery Address and Returned Packages

Customers are responsible for providing a complete and accurate shipping address at checkout.

If a package is returned due to an incorrect or incomplete address, refusal of delivery, failure to collect the package, or another issue caused by the recipient, Brimora may offer either:

Reshipment, with additional shipping charges where applicable; or
A refund of the product price after the package is returned to us, excluding original shipping costs and any applicable return-to-sender charges.

If tracking shows that an order has been delivered but you cannot locate it, please check with household members, neighbors, your local carrier, and the delivery location first. Contact us promptly and we will assist where reasonably possible.

10. International Orders

For international orders, customs duties, import taxes, brokerage fees, and similar charges are generally non-refundable. Customers are responsible for return shipping costs and any applicable customs-related costs unless the return is due to Brimora’s confirmed error.

11. Contact Us

If you have any questions about returns or refunds, please contact us:

Brimora
Website: https://brimora.us
Email: dertzafuthal@gmail.com
Phone: +1 (936) 260-5549

Business Address:
Unit 809, 8/F, Brill Plaza
84 To Kwa Wan Road
To Kwa Wan, Hong Kong