Shipping policy
Shipping & Delivery Policy
Last Updated: August 27, 2026
Thank you for shopping with Brimora. This Shipping & Delivery Policy explains how orders for hats and headwear are processed, shipped, tracked, and delivered.
Brimora works with fulfillment and shipping partners to deliver orders efficiently. Estimated processing and delivery times may vary depending on product availability, destination, carrier operations, weather, holidays, and other factors outside our direct control.
1. Order Processing and Tracking Information
After placing an order, you will receive an order confirmation email.
Orders are generally prepared and processed within 3–5 business days. In some cases, including periods of high order volume, supplier processing delays, product availability issues, or operational disruptions, it may take up to 7–8 business days for tracking information to be issued.
Once your order has been processed and prepared for shipment, you will receive a shipping confirmation email with tracking information.
Please note that a tracking number may be created before the carrier’s first scan. Tracking updates can take several business days to appear after the carrier receives the package.
2. Estimated Delivery Time
After the carrier accepts the shipment, delivery typically takes an additional 4–5 business days.
Accordingly, the estimated total time from placing an order to delivery is generally:
- Standard orders: approximately 7–10 business days
- Orders requiring additional processing: up to approximately 11–13 business days
These timeframes are estimates only and are not guaranteed delivery dates. Actual delivery times may vary due to carrier delays, severe weather, holidays, customs procedures, incomplete addresses, or other circumstances outside Brimora’s reasonable control.
3. Shipping Fees
Any applicable shipping charges will be clearly displayed at checkout before payment is completed.
Shipping charges are generally non-refundable after an order has been shipped, except where required by applicable law or where the return is due to Brimora’s confirmed error, such as an incorrect, damaged, or defective item.
4. Carrier Delays and Delivery Updates
Once a package has been handed to the carrier, the carrier controls the transportation and delivery process. Carrier operations, routing, local delivery conditions, and scanning practices may affect the timing of delivery and tracking updates.
If your tracking information shows a delay, please allow a reasonable additional period for the carrier to update or complete delivery. You may also contact the carrier directly for the most current delivery information.
Brimora will make reasonable efforts to assist with carrier-related delivery inquiries and to investigate eligible missing-package concerns. Nothing in this policy limits any rights you may have under applicable law.
5. Delayed or Unshipped Orders
If we are unable to ship your order within the estimated processing timeframe, we may contact you with an update and available options.
Where required by applicable law, you may be offered the option to agree to a revised shipping date or to cancel the unshipped portion of your order for a refund.
6. Order Changes and Address Updates
If you need to change or correct your shipping address, please contact us as soon as possible at dertzafuthal@gmail.com.
We will make reasonable efforts to update an address before fulfillment begins. However, once an order has entered processing or has been transferred to a carrier, address changes and cancellations may no longer be possible.
Customers are responsible for providing a complete and accurate delivery address at checkout.
7. Returned, Refused, or Undeliverable Packages
If a package is returned to Brimora or our fulfillment partner because of an incorrect or incomplete address, refusal of delivery, failure to collect the package, or another issue caused by the recipient, we may offer:
- Reshipment, with additional shipping charges where applicable; or
- A refund of the product price after the package is returned, excluding original shipping costs and any applicable return-to-sender charges.
8. Lost, Missing, or Marked-Delivered Packages
If your package is delayed, missing, or marked as delivered but cannot be located, please first:
- Review the tracking information
- Check with household members, neighbors, and the delivery location
- Contact the carrier for delivery details or a claim, where appropriate
Please also contact Brimora at dertzafuthal@gmail.com with your order number. We will review the situation and provide reasonable assistance with the carrier inquiry or claim process.
For packages marked as delivered by the carrier, resolution may depend on carrier records, claim outcomes, and applicable law.
9. Split Shipments
If you order multiple items, they may be shipped separately from different fulfillment locations. You will receive tracking information for each shipment when available. Separate shipments will not result in additional shipping charges beyond the amount disclosed at checkout.
10. International Orders
Available shipping destinations are shown at checkout. If international shipping is available for your order, please note that import duties, taxes, customs fees, and similar charges may apply.
These charges are determined by the destination country and are the customer’s responsibility unless otherwise stated at checkout. Customs processing may also cause delivery delays.
11. Contact Us
For shipping-related questions, please contact us:
Brimora
Website: https://brimora.us
Email: dertzafuthal@gmail.com
Phone: +1 (936) 260-5549
Business Address:
Unit 809, 8/F, Brill Plaza
84 To Kwa Wan Road
To Kwa Wan, Hong Kong